Frequently Asked Questions
General
How do I take an OnDemandCE course?
How much do OnDemandCE courses cost?
Promotional Codes
Course Requirements
Must I complete the online course in one sitting,
or can I log off and return at a later time?
Do I have to read every page in the course?
How long will it take me to receive my Certificate
of Completion?
Can I receive a copy of my quiz results?
Do I need to send my certificate to the Department
of Financial Services?
Can I print the pages of the online course?
What if I need additional non-technical support with
the course I'm taking?
What are the terms and conditions for the course?
Compliance
Compliance vs. Enrollment
How many hours of continuing education am I required
to take?
How do I know which courses I should take?
Can I take the same class more than one time?
How can I find out my compliance date (continuing
education due date)?
How will I know that my earned hours were banked in
my DFS account?
What if my credit hours do not appear in my DFS
account?
Can I "bank" additional continuing education
hours for future compliance checks?
Payment,
Refund, Security and Privacy Policies
I have a "promotional code" where do I enter it
to receive the discount?
What type of credit cards can I use to pay for
my OnDemandCE course?
Can I purchase my OnDemandCE course with any
other form of payment?
What is your returned check policy?
Can I get a refund if I am not satisfied with my OnDemandCE
course?
What type of security does OnDemandCE use to ensure
my personal information and credit card number is secure?
What is your privacy policy?
What are the System Requirements I need for the OnDemandCE system?
What if I forget my password?
Can I change my user name and/or password?
I'm having problems logging in to the OnDemandCE system, what can I do?
I was kicked out of the OnDemandCE system, how do I start again?
What if I need additional technical support with the course I'm taking?
General
How do I take an OnDemandCE course?
If
you're a first time student, just
follow these FIVE Quick and Easy Steps:
Step One: Go to the OnDemandCE Course
Catalog to view all available courses.
Step Two: Add course(s) to Shopping Cart then Checkout.
Step Three: Pay online with Visa, MasterCard, Discover
or American Express.
Step Four: Complete a brief registration form.
Step Five: Have instant access to your online course(s)
and get started immediately – anytime day or night!
Returning students can Login in the login box at the top of page to resume a course or to register for an additional course
How much do OnDemandCE courses cost?
OnDemandCE courses cost $24-30/per hour.
To view all available courses and course fees, go to our Course Catalog.
On occasion, discounts are offered through special promotional codes. Promotional codes are entered after you add your course(s) to your cart and before you Checkout. Make sure you enter the code in the promo code box and click "submit" to active the discount. The discounted rate will be immediate applied on the screen. Continue to the secure Checkout area for payment to complete the course enrollment/registration process.
To request more information about current promotions and special offers please send an email to (remove spaces):help @ ondemandce.com
Course Requirements
Must I complete the online course in one sitting, or can I log off and return at a later time?
You normally have 15 days to complete your OnDemandCE course. You may login and out as many times as wish need during the enrollment period. When you return to a course you are enrolled in, the OnDemand system will remember your place and take you back to the last page visited when you logged off.
Your credit hours will be posted with the Department by the actual date you completed your course. Although you have 15 days to complete your OnDemandCE course(s), this DOES NOT extend your compliance date. You must complete your course(s) by your DFS complaince date or you will be fined a $250.00 by the DFS.
To determine your compliance due date, login in to the DFS Agent Education Database.
Do I have to read every page in the course?
Yes, in order to receive credit for an online course, DFS rules require you to complete the entire course. In addition, you must pass the course with an average of 70% or greater on the course quizzes.
How long will it take me to receive my Certificate of Completion?
You will receive your Certificate of Completion immediately upon completion of the course. You will be prompted to print a copy of your certificate for your records (make sure your printer is set to "landscape") immediately after course completion. You do not need to send a copy of your Certificate of Completion to the Department of Financial Services, unless specifically requested by the Department. However, you should retain a copy of each Certificate of Completion in a permanent file for three years after course completion.
A copy of your certificate is retained on the OnDemandCE.com learning portal should you need to print another copy at a later date. After you login to the system you will see a link to each certificate of completion you have earned as well as a transcript for each course you have completed under "My Home".
Credits will be submitted to the Department of Financial Services only if you acheived an overall passing grade of 70% or greater on the course and full payment has been received and processed. You must pass each course with an average grade of 70% or greater in order to receive credit for the course.
Can I receive a copy of my quiz results?
Yes, you can view and print a transcript from each course you take on the OnDemandCE system. The transcript includes a detail of each quiz grade from your course(s). Your transcript will remain on the OnDemandCE system indefinitely. Even after your enrollment period has passed, you can return to OnDemandCE.com, login and view/print your transcript and your certificate(s) of completion.
Do I need to send my certificate to the Department of Financial Services?
No, your earned credit hours will be submitted to DFS by OnDemandCE as long as you passed your course with an overall average of 70% or greater and your full course payment was received and sucessfully processed.
Your earned credit hours will be posted within 10-20 days of successful passage of each course. You will be notified by email once your credit hours have been posted in the DFS system.
You can verify that your credit hours have been properly posted by logging in to the DFS Agent Education Database. If after 20 days, you have not been able to verify your credit hours through the DFS Agent Education Database, please send an email to (remove spaces):help @ ondemandce.com so that we may resolve the issue.
Can I print the pages of the online course?
No, however, you will find many printable reference documents available from the OnDemandCE digital library. The digital library also contains several key links to Governmental agencies referenced in OnDemandCE courses.
What if I need additional non-technical support with the course I'm taking?
Registered learners can email (remove spaces):help @ ondemandce.com
or with any questions regarding a course. We guarantee a reply within two hours during regular business hours. Inquiries received after regular business hours will receive a reply by 10:00 AM the following business day. Regular business hours are Monday-Friday, 9:00 AM - 5:00 PM EST, U.S. Holidays excluded.
What are the terms and conditions for the course?
http://ondemandce.coursehost.com (the "Website") is maintained at the sole discretion of OnDemandCE (the "Company"). The Company reserves the right to refuse or retract credit hours at any time from any person who is found to have misrepresented him/herself in the course enrollment and registration process or who uses fraudulent payment for course registration fees. Content on the Website is property of the Company. No portion of the Website or Website content may be duplicated, redistributed or manipulated in any form.
By accepting these terms of service, you acknowledge your understanding that you must complete this entire course and achieve a passing grade of 70% or greater in order to receive the defined credit hours. You also agree to read the entire contents of this course, including all corresponding laws and rules. No partial credit will be given for this course. Throughout this course, you will be tested for comprehension of course material through graded quizzes.
By accepting these terms of service, you acknowledge your understanding that the on-line course testing must be completed unassisted by any person, the course material or other materials. You also acknowledge understanding that a violation of the above said rule shall result in the loss of course credit and administrative sanction by the Florida Department of Financial Services.
Compliance
When you enroll in an OnDemandCE course, you will have a 15 day enrollment period to complete your course. Please note, although you have 15 days to complete your OnDemandCE course(s) this enrollment period DOES NOT extend your compliance date with the DFS. Earned credit hours will be posted with the Department by the actual date you complete your course(s). You must complete your course(s) by your DFS complaince date or you will be fined a $250.00 by the DFS.
To determine your compliance due date, login in to the DFS Agent Education Database.
How many hours of continuing education am I required to take?
Bail Agent licensees are required to take 14 hours of approved continuing education by the end of their birth month after being licensed 24 months, and every two years thereafter.
To determine your compliance requirement, login in to the DFS Agent Education Database.
How do I know which courses I should take?
It's up to you to determine what continuing education courses you want to take. Any course listed on the OnDemandCE system has been approved by the Department of Financial Services for bail continuing education. However, DFS Rules do not allow you to repeat any course offered by a provider within a three year period.
To ensure you are not repeating a course on OnDemandCE, check your transcript found immediately after you login or in "My Home". Even if you have taken a similar course with another bail continuing education provider, you can still earn the number of credit hours listed for the OnDemandCE course.
Can I take the same class more than one time?
No, DFS Rules do not allow you to repeat any course within a three year period. To ensure you are not repeating a course on OnDemandCE, check your transcript found immediately after you login or in "My Home". You can also check the DFS Agent Education Database to make sure you are not duplicating a course.
How can I find out my compliance date (continuing education due date)?
You can verify your compliance date by logging in to the DFS Agent Education Database.
How will I know that my earned hours were banked in my DFS account?
You can verify your credit hours by logging in to the DFS Agent Education Database. Earned credit hours will not be submitted to the Department of Financial Services if the 70% requirement was not satisfied or if full course payment was not sucessfully processed.
What if my credit hours do not appear in my DFS account?
If after 20 days from course completion date you do not see your hours in the DFS Agent Education Database, please send an email to (remove spaces):help @ ondemandce.com and we will work with you to resolve the issue.
Can I "bank" additional continuing education hours for future compliance checks?
Yes, you can bank additional hours for up to three years, but be careful not to bank too many hours; DFS will only run a "compliance check" of your continuing education records every two years.
Payment, Refund, Security and Privacy Policies
I have a "promotional code" where do I enter the it to receive the discount?
Promotional codes are entered after you add your course(s) to your cart and before you Checkout. Make sure you enter the code in the promo code box and click "submit" to active the discount. The discounted rate will be immediate applied on the screen. Continue to the secure Checkout area for payment to complete the course enrollment/registration process.
What type of credit cards can I use to pay for my OnDemandCE course?
OnDemandCE accepts Visa, Master Card, American Express and Discover Card.
Can I purchase my OnDemandCE course with any other form of payment?
Yes, please call us at (850) 893-1123 to expedite the enrollment process
when paying by check. Earned credit hours will be submitted to the Department
of Financial Services when full course payment is received and sucessfully
processed.
What is your returned check policy?
A $35.00 fee will be applied for all returned checks. Earned credit hours will not be submitted to the Department of Financial Services until full course payment and all fees are sucessfully processed.
Can I get a refund if I am not satisfied with my OnDemandCE course?
Yes, within 5 days after enrollment, if you are not completely satisfied with your course(s) and choose not to complete them, we will issue you a full refund. After 5 days of your enrollment, if you are not satisfied with this course and choose not to complete it, we will exchange the course for another of equal or lesser value. No refund will be issued if requested more than 5 days after enrollment. To obtain a refund or exchange, please send an email to (remove spaces):help @ ondemandce.com
What type of security does OnDemandCE use to ensure my personal information credit card number is secure?
OnDemandCE uses SSL Secured 128 bit technology for all of your payment information. You can tell a secure page when there is a small lock in the lower corner of your browser window. Furthermore, we do not store credit card information on the site, offering greater security.
You can purchase courses through www.ondemandce.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive
customer information through the credit card and electronic check processing
networks (see
an online payments diagram). The company adheres to strict industry
standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. If you prefer, we can process your transaction by phone. Call us during our business hours at 850-893-1123 or please send an email to (remove spaces):help @ ondemandce.com
. www.OnDemandCE.Com is registered with the Authorize.Net Verified Merchant Seal program.
Privacy Statement Last Updated: April 17, 2007
OnDemandCE.com is committed to protecting your privacy and strives to offer its visitors the many advantages of Internet technology and provide an interactive and personalized experience. OnDemandCE.com safeguards your personal information to maintain customer trust.
We take seriously the trust you place in us and will not sell, rent, lease or give your personal information to others. OnDemandCE.com encourages you to read this Privacy Policy and those of all web sites you visit. We may use Personally Identifiable Information subject to the terms of this privacy policy.
What Information is Collected :
The data OnDemandCE.com collects is used only to help OnDemandCE.com better serve its users. It is our general policy to only collect and store personal information that our users and visitors knowingly and voluntarily provide.
Data collected in General
OnDemandCE.com does not collect any personal information from users browsing our Web site. Users to the public areas of the OnDemandCE.com Web site browse anonymously. Only aggregate data such as the number of hits per page or what domain the user came from are collected. Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.
From Education Registrants
If you choose to use certain services of OnDemandCE.com, we may require you to provide contact and identity information.
To gain access to eLearning course material, users may be asked to register and provide personal information such as name, license number, firm name, title, mailing address, business phone, fax and e-mail. Where possible, we indicate which fields are required and which fields are optional.
These data are submitted voluntarily. If you choose not to use a particular service or feature, you do not have to provide the contact or identity information it calls for.
How We Use Data Collected
OnDemandCE.com uses information voluntarily submitted by members and other customers in the following ways:
Processing Education Credits
OnDemandCE.com will use name and license number collected to submit earned continuing education hours to the Florida Department of Financial Services, Division of Continuing Education, as required for license compliance.
Processing Credit Card Payments.
OnDemandCE.com will use personal data to process credit card payments for orders through this website. When customers choose to pay using their credit cards, OnDemandCE.com submits the information needed to obtain payment to the appropriate clearinghouse. OnDemandCE.com uses SSL Secured 128 bit technology for all of your payment information. You can tell a secure page when there is a small lock in the lower corner of your browser window. Furthermore, we do not store credit card information on the site, offering greater security.
Cookies
Cookies are files that contain information created by a web server that can be stored on a User's hard disk for use either during a particular session ("per-session" cookie) or for future use ("persistent" cookie). OnDemandCE.com from time to time might use cookies only to facilitate automated activity, store and track passwords, determine appropriate solicitations, and review navigation patterns. Cookies are not used to disseminate significant information about Users over the Internet or to analyze any information that Users have knowingly or unknowingly provided. Users may instruct their Internet browsers to opt out of accepting a "persistent" cookie and rather accept only a "per-session" cookie, but will need to login each time they visit the site to enjoy the full benefits. If the user declines the attachment of any cookie, the user may not have access to the full benefits of the website.
Privacy Issues With Links To Other Sites
This Web site contains links to other web sites. OnDemandCE.com has no control over and is not responsible for the privacy policies or content of such sites, and the users of the OnDemandCE.com Web Site "click through" at their own risk.
Access and Use by Minors
OnDemandCE.com does not intend or purposefully attempt to gather information from children under the age of 13. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe OnDemandCE.com has any information from or about anyone under 13, please contact us at the address listed below.
Changes to this Policy
OnDemandCE.com reserves the right to change this policy at any time. Please check this policy periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
Governing Law
This policy and the use of this site are governed by Florida law. If a dispute arises under this policy, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Tallahassee, Florida. Any costs and fees other than attorney's fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Tallahassee, Florida, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
Contact OnDemandCE
If any User suspects OnDemandCE.com has handled its personal information in a manner that does not comply with this privacy statement, please contact us by sending an email to (remove spaces):help @ ondemandce.com.
Technical Support
What are the System Requirements I need for the OnDemandCE system?
Internet Explorer (IE) version 5.5+/FireFox 1+ (Windows 98+) or Netscape 7.2+/FireFox 1+ (MacOS X and Linux) will allow you to take full advantage of the range of features of the site.
If you are using an earlier version, download the most current version from the manufacturer's web site:
Get Internet Explorer (Recommended for Windows users)
Get Firefox (Recommended for MacOS X and Linux users)
If you forget your password click on the "Forgot your password?" link from the OnDemandCE learning portal (http://ondemandce.coursehost.com/) and the system will send your information to your email address.
Can I change my user name and/or password?
Yes, after you have logged in, go to the "My Profile" link at the top of the page. You can make changes to both your user name and to your password from your profile page. You can also update your address and other information from your profile page.
I'm having problems logging in to the OnDemandCE system, what can I do?
Check your username and password: " Your username and password must contain at least six characters, but no more than fifty. " Do not use spaces or punctuation marks. " You may use either upper- or lower- case letters since passwords and usernames are not case-sensitive.
Check your browser: Internet Explorer (IE) version 5.5+/FireFox 1+ (Windows 98+) or Netscape 7.2+/FireFox 1+ (MacOS X and Linux) will allow you to take full advantage of the range of features of the site. If you are using an earlier version, download the most current version from the manufacturer's web site:
Get Internet Explorer (Recommended for Windows users)
Get Firefox (Recommended for MacOS X and Linux users)
I was kicked out of the OnDemandCE system, how do I start again?
If your session ends for any reason, simply go back to the OnDemandCE registration page and login again. The course will bring you back to the page you were on when you were kicked out.
What if I need additional technical support with the course I'm taking?
If you are still encountering technical problems you can contact technical support by clicking on the "Help & Support" link at the bottom right hand corner of the login page.
OnDemandCE is Florida's first and only approved online Continuing
Education courses for Bail Agents.
Approved by the Florida Department of Financial Services for Florida
bail agent continuing education. Provider #366112.
